Our website offers for sale bespoke products as indicated on our website.

 

All products we offer on our website are our products, unless they are identified.

 

When you place an order for an item from the website your contract is with Annoyed Designs. 

 

When you shop with us (or access our services and websites), these terms apply. They’re important for both of us as they set out what each of us expects from each other.

 

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Placing an order

 

Where you are buying a product directly from us, you will use your card to pay us directly for the product.

 

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

 

When you have placed an order you will receive a confirmation email with details of your order and expected delivery date.

 

If you are ordering large built items such as lamps, mirrors or anything larger you will need to arrange a suitable way of having the item shipped to you.

 

We will get in touch to arrange this or you can send us an email and we will suggest the best way of the item being shipped before confirming your order.

 

All orders are subject to availability and confirmation of the order price. 

 

Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

 

All products remain property of Annoyed Designs until full payment of the purchase price is received.

 

Very occasionally, we may need to refuse or cancel an order or close, an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. 

 

If your account has been blocked and you think we’ve made a mistake, please get in touch with us and we will be happy to speak to you about it. 

 

 

 

Prices and products

 

Occasionally we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

 

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

 

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). 

 

Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

 

 

 

Delivery

 

Delivery Charges

Small items - £5.50

Medium Items - £6.50

Large Items - £10.50

Extra Large Items - Please contact us to arrange pick up, hand delivery or alternative shipping methods.

 

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We do our best to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. 

 

We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

 

Annoyed Designs cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

 

 

 

Returns

 

If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. 

 

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

 

 

Original condition

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All returned items should be sent back to us in their original condition together with the original packaging

 

All items are inspected on return. 

 

If an item is returned to us damaged or in an unsaleable condition, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

 

None of this affects your statutory rights.